Terms of Service

Acceptance of Terms

By accessing and using the astralpulse medical practice management software platform and related services (the "Services"), you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and astralpulse d.o.o., a company registered in Croatia.

If you do not agree to these Terms, you must not access or use our Services. By using our Services, you represent that you have the legal authority to accept these Terms on behalf of yourself and any party you represent.

Description of Services

astralpulse provides cloud-based medical practice management software designed for healthcare professionals. Our Services include but are not limited to:

• Electronic Health Records (EHR) management
• Appointment scheduling and calendar management
• Billing and invoicing systems
• Patient communication tools
• Reporting and analytics features
• Data storage and backup services

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time, with or without notice, though we will make reasonable efforts to provide advance notice of material changes.

User Obligations

As a user of our Services, you agree to:

• Provide accurate, current, and complete information during registration and use
• Maintain the security of your account credentials and notify us immediately of any unauthorised use
• Use the Services only for lawful purposes and in accordance with applicable healthcare regulations
• Comply with all applicable laws, regulations, and professional standards in your jurisdiction
• Respect the intellectual property rights of astralpulse and third parties
• Not attempt to gain unauthorised access to our systems or other users' accounts
• Not use the Services to transmit harmful, offensive, or illegal content

You are solely responsible for all activities that occur under your account and for ensuring that your use of the Services complies with applicable healthcare data protection laws, including GDPR.

Account Registration and Security

To access our Services, you must create an account by providing accurate and complete registration information. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activities that occur under your account
• Immediately notifying us of any suspected unauthorised use of your account
• Ensuring that your account information remains current and accurate

We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk to our Services or other users.

Payment Terms

Use of our Services may require payment of fees as specified in your subscription agreement. Payment terms include:

• Fees are billed in advance on a monthly or annual basis as selected
• All fees are non-refundable unless otherwise specified
• We may change our fees with 30 days' written notice
• Failure to pay fees may result in suspension or termination of Services
• All payments are subject to applicable taxes

Intellectual Property

The astralpulse platform, including all software, content, trademarks, and other intellectual property, is owned by astralpulse d.o.o. or our licensors. We grant you a limited, non-exclusive, non-transferable licence to use our Services in accordance with these Terms.

You retain ownership of any data you input into our Services, including patient records and practice information. By using our Services, you grant us a licence to process, store, and backup your data as necessary to provide the Services.

You may not:

• Copy, modify, or create derivative works of our software or content
• Reverse engineer, decompile, or disassemble our software
• Remove or alter any proprietary notices or labels
• Use our intellectual property for competitive purposes

Data Protection and Privacy

We are committed to protecting your privacy and personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Our collection, use, and protection of personal data is governed by our Privacy Policy.

As a healthcare technology provider, we implement appropriate technical and organisational measures to ensure the security and confidentiality of patient data processed through our Services.

You acknowledge that you are responsible for obtaining appropriate consent from patients and ensuring compliance with applicable healthcare data protection requirements in your jurisdiction.

Limitation of Liability

To the maximum extent permitted by law, astralpulse d.o.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our Services.

Our total liability to you for any claims arising from these Terms or your use of the Services shall not exceed the amount you have paid to us in the twelve months preceding the claim.

We provide our Services "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our Services will be uninterrupted, error-free, or completely secure.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

Indemnification

You agree to indemnify, defend, and hold harmless astralpulse d.o.o., its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses arising from:

• Your use of our Services in violation of these Terms
• Your violation of applicable laws or regulations
• Your violation of third-party rights
• Any data or content you submit through our Services

Termination

Either party may terminate this agreement at any time with written notice. We may immediately suspend or terminate your access to our Services if:

• You breach these Terms
• You fail to pay applicable fees
• Your use of the Services poses a security risk
• We are required to do so by law

Upon termination, your right to access and use our Services will cease immediately. We will provide you with a reasonable opportunity to export your data, subject to applicable legal requirements.

Provisions of these Terms that by their nature should survive termination shall remain in effect, including intellectual property rights, limitation of liability, and governing law provisions.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Croatia, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of Zagreb, Croatia. However, we may seek injunctive relief in any court of competent jurisdiction.

If you are a consumer residing in the European Union, you may also have the right to bring proceedings in the courts of your country of residence.

Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond their reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labour disputes, or government actions.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the intent of the original provision.

Entire Agreement

These Terms, together with our Privacy Policy and any additional agreements you may have with us, constitute the entire agreement between you and astralpulse d.o.o. regarding your use of our Services and supersede all prior agreements and understandings.

Changes to Terms

We may modify these Terms at any time by posting the revised Terms on our website. Material changes will be communicated to you via email or through our Services at least 30 days before they take effect.

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must discontinue use of our Services.

Contact Information

If you have any questions about these Terms, please contact us at: